Connected Customer Experience using IoT 

Empower contact center agents and field technicians with Oracle Internet of Things (IoT) Service Monitoring for Connected Assets Cloud, and get information and tools to enable remote monitoring, diagnosis and immediate issue resolution.

 

Digital Transformation of Customer Service

Enable proactive customer service without requiring customers to initiate service requests.

Prebuilt Digital Thread for Service Automation

Complement existing support channels with Internet of Things (IoT) service channel for differentiated experience.

Service-Powered Augmented Reality Experience

Provide field service workers with information they need to resolve issues remotely or on the first visit, thus reducing truck rolls. 

No-Hassle Machine Learning and AI

Create visual patters and line-of-business, user-friendly interfaces for advanced analytics aggregation. 

Features

Monitor Remote Assets Continuously - Connect Assets: Connect any type of asset over any type of network, Detect Faults: Detect faults and abnormalities automatically in real-time. Detect Theft and Misplacement: Leverage built-in key performance indicators (KPIs) for projects, incidents, and workers.
Monitor Remote Assets Continuously - Connect Assets: Connect any type of asset over any type of network, Detect Faults: Detect faults and abnormalities automatically in real-time. Detect Theft and Misplacement: Leverage built-in key performance indicators (KPIs) for projects, incidents, and workers.
Automatically Manage Incidents - Leverage Pre Built Integration: Integrate out of the box with Oracle Service Cloud. Create Incidents: Create incidents automatically in Oracle Service Cloud. Auto-Resolve Issues: Resolve known and high-risk issues automatically by sending commands directly to assets.
Automatically Manage Incidents - Leverage Pre Built Integration: Integrate out of the box with Oracle Service Cloud. Create Incidents: Create incidents automatically in Oracle Service Cloud. Auto-Resolve Issues: Resolve known and high-risk issues automatically by sending commands directly to assets.
Get Complete Visibility and Remote Control for Contact Center Agents - Use Standard Interfaces: Use standard service interface from Oracle CX Cloud to get visibility into assets data. Remotely Execute Actions on Devices: Execute actions remotely on devices for issue resolution. Integrate with Knowledge Base: Use insights from asset data and knowledge bases to create customized service recommendations.
Get Complete Visibility and Remote Control for Contact Center Agents - Use Standard Interfaces: Use standard service interface from Oracle CX Cloud to get visibility into assets data. Remotely Execute Actions on Devices: Execute actions remotely on devices for issue resolution. Integrate with Knowledge Base: Use insights from asset data and knowledge bases to create customized service recommendations.
Leverage Predictive Analytics for Proactive Maintenance - Detect and Predict with Analytics: Detect complex patterns in sensor data and predict asset behavior with advanced machine-learning analytics. Use No-Code Analytics: Create predictive analytics customized for your business.
Leverage Predictive Analytics for Proactive Maintenance - Detect and Predict with Analytics: Detect complex patterns in sensor data and predict asset behavior with advanced machine-learning analytics. Use No-Code Analytics: Create predictive analytics customized for your business.
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