Ephlux Insights
Making Cross-channel experiences functional with the Oracle Sales Cloud
- February 6, 2015
- Posted by: admin
- Category: Blog
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A friend of mine, Kathy, recently told me her story of an experience she’d never forget. Soon enough, I realized it was not really a memorable one – instead an experience she never wishes to have again. As a customer, I would hate to go through such a disconnected experience.No need to hire Ardent Advocates, when you can earn them!
- February 3, 2015
- Posted by: admin
- Category: Blog
Because the Telco Industry isn’t really leading the Customer Experience Walk, it can learn from others that have loyal customers converting into ardent advocates quite rapidly. To achieve this loyalty beyond reason, Telecoms will need to work on their customer satisfaction scores – by doing absolutely nothing wrong and then doing certain things that are awesome!Hello, could you connect me to CX please?
- January 30, 2015
- Posted by: admin
- Category: Blog
Our superbly connected lives in this Digital World should have had awesome telecommunication services (which form the foundation) – sadly, it isn’t so! Although the telecommunication service providers have marked off the basic voice and telephony services and now offer multitudes of entertainment channels and various other value added services. For the customer, it just doesn’t cut it anymore!Cultivating the banking model that captivates customers
- January 22, 2015
- Posted by: admin
- Category: Blog
Banks have served the public for a long time, but putting the money on the table today has become more complex than ever was conceived. Banks need to set the strategy according to the customers today and have the strategy ready for tomorrow as well – yes, because that’s how fast the customer demands and needs are changing.A meaningful connection – Industries to enrich the world of IoT
- January 20, 2015
- Posted by: admin
- Category: Blog
It’s been a while that we’ve heard of the smart refrigerator that knows when you’re out of milk or the smart lightings in your rooms that know when you enter or leave – smart technology has started to populate around us, watching us. But, I’m tempted to ask if the independent and exclusively programmed smart devices really have a long life purpose?Customers Claiming Awesome Experience as the New Differentiator
- January 15, 2015
- Posted by: admin
- Category: Blog
Moving up the value chain are the Insurance Companies as they aim to deliver exceptional experiences and earn loyalty from delighted customers.New Year’s Resolution – Bringing Customer Experience to Life across Verticals
- January 1, 2015
- Posted by: admin
- Category: Blog
A New Year’s Resolution is a process that requires practical planning, if ever it needs to get past the wordy decision and achieve successful results. No this blog isn’t about the chestnut resolutions of losing weight or altering lifestyles, but instead a sturdy and holistic approach to A New Year’s Resolution to making the customer experience a successful process!SOA links to Customer Experience at many a point
- December 26, 2014
- Posted by: admin
- Category: Blog
It’s not another buzzword. Enterprise applications are actually becoming widely adapted to SOA principles as a solid foundation. SOA that started out as a basic middleware technology for linking loosely coupled software components has faster than anticipated grown to become a key enabler of many of today’s hottest technologies.Healthcare Industry to mark territories on the Customer Journey Map: Customer Experience Challenges
- December 16, 2014
- Posted by: admin
- Category: Blog
We know how important “Good Data” is in this world of ever-growing Big Data. This has given rise to a new dimension to the information flow across industries. If we look at the healthcare industry, patients have become willing to trade their privacy for easy access to their medical information – another hint to the ever discerning and enlightened consumer – the impatient patient. Let’s see where the healthcare industry stands with the other industries right now.How did the Verticals cross the road to Customer Experience?
- December 10, 2014
- Posted by: admin
- Category: Blog
Powered by the voice of customer measurement, predictive analytics and a proven methodology, the new Customer Experience Platforms should provide unparalleled visibility into the multichannel customer experience. A lot of work is to be done, because by the looks of the rising expectation bar, only sky’s the limit.Bringing the Customer Experience Journey to Life
- December 5, 2014
- Posted by: admin
- Category: Blog
Ephlus’s CXCloud is that complete solution – a single product suite providing Big data, real-time, in-memory analytics | Real-time monitoring & dashboard | Integration with backend ERPs and mobile, social, location-based and in-venue touch-points.Only the wholesome experiences matter – from start to finish!
- December 2, 2014
- Posted by: admin
- Categories: Blog, Uncategorized
Disconnect – a word that has the ability to shatter. A dreaded word because you just can’t imagine life without the internet. The terrorizing word that makes you feel miserable and lonely. Today, people want to share, compare, select with consent, recommend, show off or simply pry – people want to connect, be connected and stay that way. Any form of disconnect renders the human form frustrated and anxious. We may want to deny our absolute dependence on anything, but that’s that.Engagement is intuitive. Price-factor goes stale.
- November 27, 2014
- Posted by: admin
- Categories: Blog, Uncategorized
Customers are now shifting gears and have succeeded in becoming the first thing on organizations’ agenda. Organizations are going customer-centric. And why not?Let’s have a Virtualization Portal for Mobile Data
- November 24, 2014
- Posted by: admin
- Category: Blog
When the complexity of accessing data becomes larger than the volume of big data, it’s about time to connect to a new portal for the handling. In the enterprise world, this pristine concept has emerged with new infrastructures, mobile-first libraries and obeys standard protocols.Understanding Data First to Access Enterprise Mobile Data
- November 21, 2014
- Posted by: admin
- Category: Blog
Organizations are building mobile apps and while it’s the smartest move today, what cannot be overlooked is the dilemma of accessing mobile data most efficiently. Organizations, in order to achieve development agility, need to have quick access to their business data. So, the top priority becomes the architecture patterns and the access control mechanisms that aid in the proper consumption of mobile data from connected devices.What’s in a Cloud, you ask?
- November 14, 2014
- Posted by: admin
- Category: Blog
Love is in the air, eh? Well, attitude is in the Cloud. That’s what. The Cloud, as it made its debut, received much skeptic looks and controversies with respect to its usability, its meaning and how far enterprises are going to go to accept it. Well, like any other genuine star, the Cloud survived the criticisms and the gossips and rose up with attitude.Prepping up the Hospitality Industry with Big Data
- November 13, 2014
- Posted by: admin
- Category: Blog
Organizations are really on their feet to provide the unforgettable or never-seen-before customer experience. Improving the customer lifetime value needs to be understood – and that is possible today when organizations choose to be data-driven and eventually make better decisions. Organizations need to dare to use the unstructured data – as it makes a big percentage of big data – to their advantage.Serving customers smartly with Next-Generation Analytics
- November 10, 2014
- Posted by: admin
- Category: Blog
What’s become even faster is the spreading of that information via the social media. Evidently, companies are facing increasing difficulty in the attraction and retention of customers. This means the next-generation analytics is that integral ingredient now that without which any recipe of development is bland.
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