Ephlux was selected by Datacore – the pioneer in the development of SAN virtualization technology – to implement the customer support portal and community platform using Oracle Service Cloud.
DataCore Software delivers the industry’s most flexible, intelligent, and powerful software-defined storage solutions for block, file and object storage, helping more than 10,000 customers worldwide modernize how they store, protect, and access data.
The company’s comprehensive product suite, intellectual property portfolio, and its unrivaled experience in storage virtualization and advanced data services, position DataCore as the authority on software-defined storage.
Problem
Datacore uses Oracle Service Cloud Knowledge platform to provide online product information, manuals, FAQs, and other information to its customers and service department. Based on their customer feedback, they felt a strong need for having a customer-driven community forum for their products.
Datacore reached out to Ephlux for the implementation of Oracle Service Cloud’s community forums and branding on their customer support portal to enable their customers to share their knowledge and grow collectively.
Solution
Working closely with the DataCore team, Ephlux implemented the new DataCore branding to its customer portal and implemented the community forum capabilities with enhanced configuration to fulfill DataCore’s business and customer needs. With these new features, DataCore found improved community trust and customer satisfaction in their products.
Functional Overview
- Customer Portal branding
- Implement communities feature
- Product-specific forum
Technical Overview
- Oracle Service Cloud Communities Setup
- Bootstrap-based theme implementation
- Custom widgets for the customer portal
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