Delight your Customers with Service Cloud
Companies that aim for exceptional customer service seek out and embrace the tools and technology that integrate through open standards with their existing systems and which can easily adapt to rapidly-changing business requirements.
Guided Knowledge
Create guided flows for navigating users to the right answers across multiple content sources
Customer Engagement
However and wherever your customers interact with your business, Oracle connects those interactions with your brand – supporting all customer-centric functions – to improve the customer experience.
Social Contact Center
Predictive analytics, social media knowledge and real-time recommendations can give you collective insights that help you lower costs, grow revenue, and sustain brand value.
Virtual Assistant
Modernize your business with native mobile, social, and analytic technologies. Best-in-class, integrated, applications help you beat the competition.
Team Collaboration
Your industry faces unique challenges. Customer Experience Industry Solutions are tailor-made to address your company's needs.
Capacity Management
Deliver consistent, personalized customer experiences with Oracle's complete, integrated cloud solutions that connect every customer engagement with your brand.
The world of business is changing fast. Technology is exploding, mobile devices are everywhere, new communication channels are emerging, and social media is mainstream. All of this is combining to forever change the way your customers interact with your business. At the same time, customer expectations are rising dramatically. Customers want answers fast – no matter where they are or what device they are using – and they never want to repeat their story
Features
Success Stories
Dyson Group to roll out Swift no-code app automation platform across the enterprise
Dyson Group – the leading bus & coach operator of Melbourne, Australia to roll out Swift no-code app automation platform No Code Digital Transformation for Dyson Group Dyson Group – based in Victoria, Australia, a leading company in the bus and coach industry, focused on providing reliable and innovative public transport solutions. The Dyson
November 9, 2024-
NACCO to roll out Swift no-code app automation platform across the enterprise
NACCO Natural Resources to roll out Swift no-code app automation platform 10 enterprise mobile apps for NACCO Natural Resources using Swift NACCO Natural Resources (North American Coal, North American Mining, Mitigation Resources, Catapult Mineral Partners) has signed a multi-year contract with Ephlux to deploy Swift across the enterprise, integrated with their ERP and beyond. With
November 9, 2024 -
Lucart Group to roll out Swift no-code app automation for customer portal and POs
Lucart Group – the leading paper and paper-based product manufacturer of Europe to roll out Swift no-code app automation platform Customer Portal and PO Approval for Lucart Group Lucart Group – Italian multinational with over 65 years of history, more than 10 production plants and 396,000 t/year production capacity serves more than 70 countries with their
August 14, 2024 -
V/Line to roll out Swift no-code app automation platform across the enterprise
V/Line – the public transport service of Victoria state, Australia to roll out Swift no-code app automation platform Warehouse Mobility for V/Line V/Line – the public transport service for Victoria state, Australia – provides 1,997 train services and more than 1,472 coach services between Melbourne and cities across the Victoria state. V/Line has signed a contract
June 29, 2024
