Introducing Swift Customer Service Portal
Swift Customer Service Portal
We announce our Swift Customer Service Portal integrated seamlessly with JD Edwards E1 Capital Asset Management (CAM), Service Management (SM), Service Work Orders and Equipment now available to be added to your Swift subscription.
Following are some of the key features:
- Dashboard
- Service Work Orders
- Equipment
- Request Service
- Location History
- Integration with Digital Twin & IoT platforms
- Labor & Parts
- Service History
- Transfer Equipment
- Equipment Uptime/Downtime
- Depreciation
Dashboard
Easily configurable dashboards allow you to create drill-down widgets for the Service Work Orders based on status or other criteria, Equipment and Request Service.
All the Dashboard widgets are fully configurable by the Business Analysts.
Mobile View
Tablet View
Service Work Orders
All Service Work Orders
Allows the customer to view all service work orders being worked on their equipment pulled in the real-time from Search for Work Orders – P48022 and Search for Work Orders – W0411G forms.
Note: You can easily customize it to pull data from some other JDE standard or custom forms, versions or tables.
High Priority – Service Work Orders
Using the powerful Search Designer, you can configure the filters to pull data based on the specific Priority such as “High”, “Medium” etc.
The data is securely filtered based on the logged-in customer and can be further easily configured by the Business Analysts to use more filters.
Medium Priority – Service Work Orders
All Service Work Orders
View Service Order Detail
Drill down into the Service Work Order and view the details from P3111 and W3111A forms. You can also combine data from other forms and grids together to create a holistic view.
Integration with IoT Platform
Ability to integrate Customer Service Portal with multiple Digital Twin and IoT platforms. Ability to read the real-time status of the sensors and Dashboard KPIs from Digital Twin and IoT platforms.
Equipment
All Equipment
Allows the customer to view all equipment issued to them, pulled in the real-time from Work with Equipment Master – P1701 and Work With Equipment Master – W1701A forms.
Note: You can easily customize it to pull data from some other JDE standard or custom forms, versions or tables.
All Equipment / Available – On Job Site / Down – On Site
Depreciation / Service History / Transfer Equipment / Equipment Work Orders
Transactions
All Transactions on the portal are available in the Transactions module.
Take Action
Reach out to us and we’ll be happy to get you started with your Swift Customer Service Portal. We will also train your team to completely own the configuration and roll-out of the Swift Portal to your suppliers.
How Swift provides the game-changing capability?
Most low-code, no-code platforms evolved as the next-phase of the original development tools, built a decade or two ago, and still follow the same development mindset in their DNA. Although they’ve tried their best to make them easy for the business analysts and the users, majority have fallen short.
To bring about the real paradigm shift and benefits of a low-code/no-code platform, a grounds-up rethinking was required to work at a meta-data level, and incorporate at the core of the architecture, the latest and greatest advancements in web and mobile technologies, integration, security, analytics and cloud-based server frameworks.
Get started with Swift
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Get Started with Swift
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