Swift Service Multi Cloud for Oracle Fusion and JD Edwards

Swift for Oracle Fusion Service & JD Edwards

Integrated service with oracle fusion service & JD Edwards

The future of unified service experience and operational excellence by bridging the gap between customer journeys and enterprise service business processes with a suite of powerful mobile, tablet, and web applications integrated with Fusion Service and JDE.

From managing service requests to dispatching work orders and enabling field technicians, Swift offers a unified platform for operational excellence and improved customer satisfaction. Transform your operations—Swift makes it easy.

Seamless Integration

Connects Oracle Fusion Service Cloud, and JD Edwards (JDE) within a unified user experience and integrated processes.

Advanced Technologies

Leverages No-Code App & Process Automation, Mobility, IoT, and Machine Learning all integrated within seamless service experience.

Workflow Automation

Optimize workflow with an agile, data-driven approach to meet modern customer demands in service operations.

Seamless Integration Across Three Key Apps

Swift Multi-Cloud Service Management integrates the following apps to deliver a fully connected, efficient service management ecosystem:

Service Managers create and manage customer service requests in Oracle Fusion.

Dispatchers assign and track work orders, bridging the gap between Oracle Fusion and JD Edwards.

Field Technicians execute service tasks, capture work completion details, and generate new business leads during onsite visits.

Responsiveness

Each app is designed to work seamlessly together, optimizing service delivery from start to finish and ensuring that no opportunity is missed.

Manage Service Requests with Oracle Fusion Service Cloud

The Fusion Service Requests 2.0 enables Service Managers easily manage and track customer service requests. It integrates smoothly with Oracle Fusion Service Cloud, allowing managers to start and oversee the entire process within the app for more efficient handling from beginning to end.

Intuitive Dashboard: Centralized service request management with actionable insights into high, medium, and low severity requests.
Real-Time Updates: Track milestones and monitor the progress of service requests for improved transparency.
Customizable Views: Tailor dashboards and forms to meet your team’s specific needs.
Key Benefits: Faster issue resolution, improved transparency, reduced operational overhead.

Say goodbye to fragmented systems. Swift’s integrated platform bridges the gap between customer service requests, work orders, and field technician actions, driving efficiency and reducing overhead.

Dispatcher’s App: Bridging Oracle Fusion and JD Edwards

The Service Work Orders 2.0 app connects Oracle Fusion and JD Edwards, converting service requests into work orders and assigning tasks to the appropriate field technician. This ensures that every task is handled with precision and efficiency.

Real-Time Insights: Assign tasks based on available resources and priorities.
Streamlined Workflows: Easily manage multi-cloud integrations for optimized service operations.
Customizable Views: Tailor dashboards and forms to meet your team’s specific needs.
Key Benefits: Improved coordination, minimized downtime, and enhanced resource utilization.

Transform your technicians from problem-solvers to business enablers with Swift. With real-time data, inventory access, and onsite updates, they can deliver faster, more efficient service—driving customer satisfaction and maximizing business performance.

Field Technician’s App: Onsite Service Excellence & Revenue Generation

Swift Field Service 2.0 provides field technicians with a single app that connects JD Edwards, Oracle Fusion, and Salesforce. Technicians can receive and manage work orders, track inventory, capture proof of work, and even identify upsell opportunities—all in one place.

Comprehensive Service Details: View service tickets and work orders in a unified platform.
Proof of Service: Capture signatures, images, and other necessary proof of work completion.
Lead Generation: Technicians can create sales leads directly from the app, turning every onsite visit into a potential business opportunity.
Customizable Views: Tailor dashboards and forms to meet your team’s specific needs.
Key Benefits: Increased revenue, improved customer satisfaction, empowered technicians.

Swift is customizable to fit any business size and grows with your needs. Its Salesforce integration also helps create new opportunities and improve customer satisfaction.