Swift Service Multi-Cloud for ServiceNow & SAP S/4HANA

Swift for ServiceNow & SAP S/4HANA

Integrated Service with ServiceNow & SAP S/4HANA

A unified service experience and operational excellence by connecting two powerful enterprise systems – ServiceNow and SAP S/4HANA with a suite of powerful mobile, tablet, and web applications.

Streamline service management workflows and connect customer journeys with back-end operations to drive greater agility, efficiency, and responsiveness.

Real-time Management

of incidents and service requests across both platforms.

Enhanced Visibility & Control

over service operations and customer experience.

Workflow Automation

that triggers actions in SAP S/4HANA directly from ServiceNow requests.

Optimized Collaboration

between front-end customer service teams and back-end operations.

Bridging Service Management with Cloud Agility

ServiceNow generates incidents, which are instantly reflected in the Swift Multi-Cloud dashboard. New incidents can be created directly from the interface.

Incidents are effortlessly converted into SAP S/4HANA Work Orders, carrying over all relevant details (e.g., customer info, equipment, service type).

After creating a work order, parts, labor, and skillset allocations are managed and updated in real time within SAP S/4HANA, ensuring efficiency and accuracy.

Back-office teams update parts, quantities, and labor hours, which sync automatically. Technicians receive updated work orders and begin tasks with real-time data.

This integrated approach helps ensure faster response times, improved communication, and better service management overall

Unified Incident and Work Order Management for Seamless Service Delivery

Manage incidents and work orders seamlessly across both ServiceNow and SAP S/4HANA from a unified dashboard, improving service delivery and operational efficiency.

How It Works:

Incidents and service requests sync automatically from ServiceNow to Swift Multi-Cloud Service Management in real time.
Users can create new requests directly within the interface.
Incidents can be converted to SAP S/4HANA Work Orders with one click.
Work orders display real-time details (customer, equipment, failure descriptions, service types).
Parts, labor hours, and skillsets are auto-assigned to work orders.
Updates sync across both platforms for efficient tracking and resolution.

This integrated workflow ensures all teams—field technicians to service managers—use the same platform, speeding up resolutions and maintaining data consistency.